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Appointment Options

Patient AccessWe offer 10 minute appointments with doctors and appointments of various lengths with nurses, that can be booked 4 weeks ahead.

You can book your GP appointment and your blood test (requested by surgery or hospital only) online (using patient-access if you have already registered), by telephone or in person. E-mail bookings are not accepted.

If you have more than one condition that you wish to discuss with the clinician, please advise our Receptionist when booking if you need a longer appointment. We still offer the open access surgeries every morning, however we encourage our patients to pre-book to enable us to manage demand efficiently.

For on line appointments please visit ‘patient-access’.

March 2019 - The new NHS App is now live.  This app allows you to book appointments, order your prescriptions and view your records (where enabled).  Please click on the link appropriate to your device.

Please note when registering for the NHS App, when asked if you have a letter from your GP practice, you can select 'No' and proceed to register using your driving licence or passport.

For support please visit  https://www.nhs.uk/contact-us/nhs-app-contact-us

 

Download the NHS app on the App store (Apple)

 

Download the NHS app on Google Play (Android)

Arrive on time - please arrive punctually for appointments and let Reception know that you have arrived. Unfortunately due to an increase in patients arriving late for their appointment, if you arrive late you will be asked to rebook.

Missed appointments - again unfortunately due to an increase in patients not attending for their appointment please note that if you do not attend 3 appointments you will be asked to attend the Open Access clinic if you wish to see a GP.  If you wish to see a nurse you will be asked to arrive 30 minutes before your appointment time.  If you do not arrive and inform reception of your presence, your appointment will be released to another patient.

Cancelling your appointment - Please note that if you do not give sufficient notice to cancel your appointment it will be regarded as a non attendance.  This applies equally to cancellation online or by telephone.  We ask that you give at least 24 hours notice to cancel an appointment unless there are exceptional circumstances.

TO CANCEL AN APPOINTMENT PLEASE:

Text - reply 'CANCEL' to the number provided in the body of your reminder message, or

Telephone - please speak to reception, or

Online - log onto Patient Access or the NHS App.

 

Extended hours appointments at Grey Gable Surgery

From July 2019 there will be GP, Nurse and Healthcare Assistant appointments available on Thursday evenings between 6.30pm and 7.30pm.  These appointments may be provided on alternative days should we have staffing difficulties.

Extended Access in South Worcestershire

Patients across South Worcestershire can now benefit from an enhanced range of extended hours GP services from as early as 7am to 9pm weekdays and weekends.

Patients registered at any of the 32 South Worcestershire practices can make use of these services at a range of locations dependent on availability.

If you are interested in utilising these services, please ask the receptionist for further details.

From 1st April 2019 you will be able to book and cancel these evening and weekend appointments by calling 01905 789061 between the hours of 1830 - 2000 Monday to Friday and 0800-1200 on Saturdays.  During normal surgery opening hours, please call the surgery as per usual.

Physiotherapy

Do you have a joint or muscle condition requiring treatment?  You can now self-refer to physio.  Please visit the website below or pick up a referral form from reception.

http://www.hacw.nhs.uk/our-services/physiotherapy/msk-self-referral/

 
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