Noticeboard

24th December 2021 update 

Covid vaccination clinics are taking place at Grey Gable Surgery.  You will be sent a text from us with an 'accurx' link for booking (or called if you do not have a mobile number). Please be patient and await your invite.

Covid vaccinations booster eligibility - for details please see: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-booster-vaccine/

Flu vaccination eligibility 2021/22:  everyone over 50 years old (on 31/3/2022) and everyone classed as At-risk for influenza

Covid-19 testing

Please remember that if you develop symptoms of Covid-19 you must get a PCR test at a testing centre.  The home kits should only be used if you do not have symptoms.  Please see https://www.nhs.uk/conditions/coronavirus-covid-19/testing/get-tested-for-coronavirus/ for details.

Access to the surgery and GP appointments

Please do not enter if the surgery you have Covid-19 symptoms, have been told to isolate or are awaiting a test result.  When entering the surgery please wear a mask, sanitise your hands. Do not arrive early for your appointment due to limited space in the waiting room. 

If you have an urgent matter if possible please call before 10am and you will receive a call back from the duty doctor.  By calling before 10am it allows the doctors to manage their workload and for our team to process any medication necessary on the same day.  Thank you.

Face to face appointments with the GPs without a prior telephone call are available however they can no longer be booked online due to untested patients with covid symptoms booking online and arriving at the surgery.  This puts our clinicians and our ability to provide a service to all our patients at risk.

We are trialling a half and half model of telephone and face to face appointments as we appreciate that many patients prefer telephone calls. Additionally we must still control the number of patients in the waiting room in order to protect our vulnerable patients.  This model will be under constant review.

Open Access will unfortunately have to remain as telephone appointments for now.  Please be assured that our GPs are seeing every patient that needs to be seen.

Please be patient while we go through this period of adjustment.  Any abuse of our staff may lead to removal from our surgery and from our registered list. 

Covid vaccination status (passport)

We are unable to issue vaccination status certificates at the practice.  Please see https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for further information.

Proof of your vaccination status will be available on the NHSapp. The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

 

Advice about Sick Notes / Fit Notes during Covid-19

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit https://111.nhs.uk/isolation-note

Parents of school age children - Guidance for parents of school children showing Coronavirus symptoms 

Staying alert and safe - Easy Read information

Patient Charter

GREY GABLE SURGERY Philosophy:

Our aims are to offer the highest standard of health care and advice to our patients, in a safe, friendly and caring environment, with the resources available to us.

We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.


Patient's Rights to General Medical Services

To be offered a health check on joining a doctor’s list for the first time.

To have appropriate drugs and medicine prescribed.

To be referred to a Consultant acceptable to them when they and their GP thinks it is necessary, and to be referred for a second opinion if they and their GP think it is advisable.

To have access to their health records, subject to any limitations of the law, and to know that those working for the NHS are under a legal duty to keep those records confidential.

To choose whether to take part in research or medical student training.

To receive a copy of their doctors practice leaflet, setting out the services that he or she provides.

To receive a full and prompt reply to any complaints they make about the care they receive at the surgery.


Our Practice Charter

You will be treated with courtesy and respect by all Practice personnel.

An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

Our standard is to see 80% of patients within 30 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

We aim to answer the telephone within six rings and staff will identify themselves.

An appointment with a Practice Nurse will be available within three working days.

Requests for repeat prescriptions will be dealt with within 48 hours. This can be on-line, in person or by dropping in or posting your prescription slip clearly marked with those medications that you require.

All comments and suggestions about the service are welcome. Please use the leaflets provided at reception.

If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.

We wish to make the GREY GABLE SURGERY as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.

An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note. 

We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.

Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.

Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.

The NHS Constitution in full can be found here:

https://www.gov.uk/government/publications/the-nhs-constitution-for-england



 
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