Noticeboard

Covid-19 - updated 9th March 2021

As we experience high demand through the winter we would like to remind patients how they can access appointments with the doctor. All doctor appointments are by telephone first, if you need to be seen the doctor will arrange this. For routine appointments with the GP please book online or call the surgery during opening hours.  If you have an urgent matter if possible please call before 10am and you will receive a call back from the duty doctor.  By calling before 10am it allows the doctors to manage their workload and for our team to process any medication necessary on the same day.  Thank you.

Covid-19 vaccinations - if you are a genuine healthcare frontline worker please contact the surgery and provide evidence of your employment in order to book your vaccination.

Covid-19 vaccinations - second doses will be arranged for 11 weeks following first doses. You should be contacted to arrange your appointment shortly before 11 weeks.  Please only contact us if you have not been contacted by 11 weeks.

Covid19- vaccinations - please remember that following your covid-19 vaccination it can take up to 3 weeks for your body to produce an immune response.  You must continue to be vigilant and follow government guidelines.

Covid-19 vaccinations - it is unlikely that we will be able to provide these vaccines in our own surgery initially and we are working closely with the other surgeries in our Primary Care Network in order to make these vaccines accessible to those most in need as soon as possible. We ask that patients refrain from ringing the practice with enquiries about this vaccine, please be patient and wait for us to contact you which we will do as soon as the vaccine is made available for your cohort. Thank you.

Covid-19 vaccination scam - please note that any contact inviting you for a Covid-19 vaccination should come from your surgery.  There is a prevalent text scam in circulation which looks like this: Covid-19 fraud scam

How you can help with vaccine research.

The NHS Covid-19 Vaccine Research Registry is part of the UK Government’s UK Vaccine Taskforce. 

The Vaccine Research Registry aims to enrol over half a million people to take part in vaccine trials over the coming months. Researchers are looking for people from all backgrounds, ages (aged 18 and over) and all parts of the UK, including both people with or without existing health conditions, to take part in vaccine studies.

 By registering  users are not signing up to take part in a specific trial or study; researchers working on vaccine studies supported by the NIHR will be able to search for volunteers who have signed up to the service.

https://www.nihr.ac.uk/nihr-comms/campaigns/nhs-covid-19-vaccine-research-registry.htm

Advice about Sick Notes / Fit Notes during Covid-19

Parents of school age children - Guidance for parents of school children showing Coronavirus symptoms 

Patient leaflet - Dentistry during Covid-19 Pandemic

Staying alert and safe - Easy Read information

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit https://111.nhs.uk/isolation-note

If you have a new persistent cough and/or fever and/or loss or change in taste or smell, your should self-isolate for 10 days.  Do not call 111 unless your symptoms worsen and you need medical help. 

DO NOT ENTER THE SURGERY UNLESS YOU HAVE BEEN SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. PLEASE WEAR YOUR OWN FACE MASK OR COVERING IN ORDER TO HELP US PRESERVE OUR PPE STOCK FOR CLINICIANS.

PLEASE COLLECT PRESCRIPTIONS FROM OUR DISPENSARY WINDOW.  PLEASE DO NOT CALL THE DISPENSARY TO ASK IF YOUR REPEAT PRESCRIPTION IS READY, PLEASE WAIT 2 WORKING DAYS BEFORE COLLECTING.  IF THERE IS A SUPPLY PROBLEM WE WILL CONTACT YOU.

IF YOU ARE SELF-ISOLATING, PLEASE ASK A FRIEND OR NEIGHBOUR TO COLLECT YOUR PRESCRIPTION ON YOUR BEHALF AND DROP IT ON YOUR DOORSTEP.  THEY MUST MAINTAIN A DISTANCE OF AT LEAST 2 METRES FROM YOU. 

From 7th January 2021 - for shielding patients, if family or friends are unable to collect medication on your behalf then please call the dispensary who will arrange delivery.

For the most up to date advice please visit: Advice and common questions: https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tells patients what they should do based on their particular circumstances.  These can be accessed at: https://111.nhs.uk/service/covid-19

Information for the public:  https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Please read the advice in the links above, if you meet the criteria do not go to a GP surgery, community pharmacy or hospital.  Instead use the 111 online service.

Stay At Home advice can be found here.

 

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website here

BEWARE OF SCAMMERS

 There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

 Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

 We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

 Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

 If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing. No information will be released without the patient's consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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