20th September 2021 update (including appointments and flu and covid booster vaccinations)

Covid-19 testing

Please remember that if you develop symptoms of Covid-19 you must get a PCR test at a testing centre.  The home kits should only be used if you do not have symptoms.  Please see for details.

Access to the surgery and GP appointments

Letter from our doctors regarding access to appointments

Our doors are now open. Please do not enter if you have Covid-19 symptoms, have been told to isolate or are awaiting a test result.  If you do not have an appointment, please ring the bell and wait outside, please be patient.  If you have an appointment, please enter, sanitise your hands and proceed straight to reception.  Do not arrive early for your appointment due to limited space in the waiting room.  Please wear a mask.

If you have an urgent matter if possible please call before 10am and you will receive a call back from the duty doctor.  By calling before 10am it allows the doctors to manage their workload and for our team to process any medication necessary on the same day.  Thank you.

We are very aware that some patients would like to see their GP without a telephone call first.  The doctors would also prefer this and we hope to return to this as soon as possible.  The reintroduction of face to face appointments bookable directly by patients will be introduced gradually.  These appointments take longer due to the cleaning requirements so we must balance the overall number of appointments we can provide.  We must also control the number of patients in the waiting room in order to protect our vulnerable patients. Open Access will unfortunately have to remain as telephone appointments for now.  Please be assured that our GPs are seeing every patient that needs to be seen, (in June 2021 our GPs saw 433 patients face to face and made 1695 phone calls). Please be patient while we go through this period of adjustment.  Any abuse of our staff may lead to removal from our surgery and from our registered list. 

Flu and Covid booster vaccinations 

Flu eligibility 2021/22:  everyone over 50 years old (on 31/3/2022) and everyone classed as At-risk for influenza

Covid booster eligibility - for details please see:

Our flu vaccines deliveries have changed again and some are now due on 22 September.  Once they are at the surgery we will invite approx. 500 patients to attend on Saturday 25th September.  If you have been invited by letter to attend on Wednesday 29th September, please still keep that date if you can.

Covid boosters and flu vaccinations together.  These can now be given at the same time however the covid vaccinations still require 15 minutes observation so we are unable to do these during our walk-through flu clinics.  The booster can only be given 6 months after the second dose so many patients won't be able to have their booster yet.  For this reason we will go ahead with the flu clinics so that everyone is protected as soon as possible.  Covid booster clinics will continue until at least the end of this year.

All patients over 65 years or under 65 and At-risk will be invited first by letter or text to attend a flu vaccination clinic. All those aged 50 to 65 not otherwise at risk will be invited for flu vaccination when we have received our second delivery of vaccines in mid-October, we anticipate the clinic for this age group to be held on Saturday 23rd October.

Covid vaccination status (passport)

We are unable to issue vaccination status certificates at the practice.  Please see for further information.

Proof of your vaccination status will be available on the NHSapp. The NHSapp can be downloaded from for iPhone or for android.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


Advice about Sick Notes / Fit Notes during Covid-19

If you need a medical certificate due to self-isolation, please do not call the surgery. Please visit

Parents of school age children - Guidance for parents of school children showing Coronavirus symptoms 

Staying alert and safe - Easy Read information

Appointment Options

Patient AccessWe offer 10 minute appointments with doctors and appointments of various lengths with nurses, that can be booked 4 weeks ahead.

You can book your GP appointment and your blood test (requested by surgery or hospital only) online (using patient-access if you have already registered), by telephone or in person. E-mail bookings are not accepted.

If you have more than one condition that you wish to discuss with the clinician, please advise our Receptionist when booking if you need a longer appointment. We still offer the open access surgeries (by telephone during Covid-19 pandemic) every morning if your matter is urgent and you call before 10am, however we encourage our patients to pre-book to enable us to manage demand efficiently.

For on line appointments please visit ‘patient-access’.

The NHS app allows you to book appointments, order your prescriptions and view your records (where enabled).  Please click on the link appropriate to your device.

Please note when registering for the NHS App, when asked if you have a letter from your GP practice, you can select 'No' and proceed to register using your driving licence or passport.

For support please visit


Download the NHS app on the App store (Apple)


Download the NHS app on Google Play (Android)

Arrive on time - please arrive punctually for appointments and let Reception know that you have arrived. Unfortunately due to an increase in patients arriving late for their appointment, if you arrive late you will be asked to rebook.

Missed appointments - again unfortunately due to an increase in patients not attending for their appointment please note that if you do not attend 3 appointments you will be asked to attend the Open Access clinic if you wish to see a GP.  If you wish to see a nurse you will be asked to arrive 30 minutes before your appointment time.  If you do not arrive and inform reception of your presence, your appointment will be released to another patient.

Cancelling your appointment - Please note that if you do not give sufficient notice to cancel your appointment it will be regarded as a non attendance.  This applies equally to cancellation online or by telephone.  We ask that you give at least 24 hours notice to cancel an appointment unless there are exceptional circumstances.


Text - reply 'CANCEL' to the number provided in the body of your reminder message, or

Telephone - please speak to reception, or

Online - log onto Patient Access or the NHS App.


Extended hours appointments at Grey Gable Surgery

From July 2019 there will be GP, Nurse and Healthcare Assistant appointments available on Thursday evenings between 6.30pm and 7.30pm.  These appointments may be provided on alternative days should we have staffing difficulties.

Extended Access in South Worcestershire

Patients across South Worcestershire can now benefit from an enhanced range of extended hours GP services from as early as 7am to 9pm weekdays and weekends.

Patients registered at any of the 32 South Worcestershire practices can make use of these services at a range of locations dependent on availability.

If you are interested in utilising these services, please ask the receptionist for further details.

From 1st April 2019 you will be able to book and cancel these evening and weekend appointments by calling 01905 789061 between the hours of 1830 - 2000 Monday to Friday and 0800-1200 on Saturdays.  During normal surgery opening hours, please call the surgery as per usual.


Do you have a joint or muscle condition requiring treatment?  You can now self-refer to physio.  Please visit the website below or pick up a referral form from reception.

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