24th April 2022 update 

Spring booster Covid vaccinations for over 75's are taking place at Grey Gable Surgery.  You will be sent a text from us with an 'accurx' link for booking.

Covid vaccinations booster eligibility - for details please see:

Access to the surgery and GP appointments

Please do not enter if the surgery you have Covid-19 symptoms, have been told to isolate or are awaiting a test result.  When entering the surgery please wear a mask, sanitise your hands. Do not arrive early for your appointment due to limited space in the waiting room. 

If you have an urgent matter if possible please call before 10am and you will receive a call back from the duty doctor.  By calling before 10am it allows the doctors to manage their workload and for our team to process any medication necessary on the same day.  Thank you.

Face to face appointments with the GPs without a prior telephone call are available however they can no longer be booked online due to untested patients with covid symptoms booking online and arriving at the surgery.  This puts our clinicians and our ability to provide a service to all our patients at risk.

Open Access will remain as telephone appointments as we now deal with more patients on a daily basis than we have room to seat.  Please be assured that our GPs are seeing every patient that needs to be seen.

Please be patient while we go through a period of staff shortages due to high rates of covid locally (as at April 2022).  Any abuse of our staff may lead to removal from our surgery and from our registered list. 

Covid vaccination status (passport)

We are unable to issue vaccination status certificates at the practice.  Please see for further information.

Proof of your vaccination status will be available on the NHSapp. The NHSapp can be downloaded from for iPhone or for android.

The NHS COVID Pass service is now available to 12-15 year olds, accessible via NHS.UK for those aged 12 and over, and the NHS App for those aged 13 and over. This is an addition to the letter service via 119 that was launched in December.

Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


In order to maintain social distancing from other patients using the main entrance to the building, we will continue to hand out medications via the dispensary window. Thank you for your patience.

Dispensary opening times

Monday to Friday: 8:00 - 18:30

Preferred Prescription Collection Times:  8:30 - 12:00 and 14:00 - 18:00

Patient Access

Repeat Prescriptions

Please allow at least 2 working days notice (excluding weekends) when asking for a repeat prescription. If you order online over a weekend the surgery will receive your request on Monday and your prescription should be ready for collection on THURSDAY.

Please do NOT call the surgery to ask if your prescription is ready for collection.  Please wait 2 working days before coming to collect.  We will contact you if there is a delay.

You can request a repeat prescription Online, in person or by dropping your repeat slip in the post box. Telephone requests are accepted only from the housebound or terminally ill.  We are discouraging patients from telephoning any repeat requests due to the risk of misunderstandings or errors occurring. For Online access please contact the dispensary team.

Please note that our surgery has a policy of prescribing 28 days of medication (with the exception of some HRT and Contraceptive medicines). This is in line with best practice guidelines which balance patient convenience, drug wastage and patient safety.

How to obtain medicines urgently when we are closed

Please visit your nearest pharmacy with evidence of your current medication. There may be a charge for this service.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Information for dispensing patients

Information for Non-dispensing patients

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