Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
Our staff are here to care for others, it is important for our staff and the public to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful manner. Any threatening, abusive or violent behaviour against any of our staff or patients will be taken very seriously.
If a patient is violent or abusive, they will be asked to stop. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
In line with NHS policy, we operate a Zero Tolerance procedure, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Verbal abuse of staff will result in a warning letter from the Practice Manager. Any future incidents of abuse may result in removal from the Practice patient list. There will be no appeal process.
Any incident of threatening, abusive or violent behaviour may be reported to the local Police Service as part of the NHS Zero Tolerance campaign.
Comments & Complaints.
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have.
The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern.
Please contact our Practice Manager by letter, telephone or in person to take advantage of this service. Your complaint will be investigated quickly and you will be advised of the findings within 10 days.
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