Prescriptions

How to order your prescription, and when to collect it.

The quickest and easiest way to order prescriptions is through the NHS App.

If you are registered with the NHS App or Patient Access, you can order your prescriptions online.

If you do not have one of these apps, you can click the relevant button to visit their websites and register for an account.

If you are unable to order your prescription online, please telephone the Practice on 01386 793007 or drop your repeat prescription slip into the Practice reception team.

How to order your repeat prescription.

 

Grey Gable Surgery is a dispensing practice - this means we’re able to dispense medication to our patients who do not live within one mile of a pharmacy. Please see the patient leaflets below for further information.

Please note that as a dispensary we are not able to sell over the counter (OTC) medications.

Our dispensary is open from 8:00am to 6:30pm, Monday to Friday.

Our surgery has a policy of prescribing 28 days of medication (with the exception of some HRT and Contraceptive medicines). This is in line with best practice guidelines which balance patient convenience, drug wastage and patient safety.

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways. Please note: We will only accept telephone orders from housebound or terminally ill patients - phone orders can be easily confused, so we’d prefer that patients order online or by dropping the slip into the Surgery.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

You can also use Patient Access, or the Practice’s Online Consultation tool, to order your prescriptions online. Please login using the buttons above to order your repeat prescriptions.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at reception or drop it in the post box by the entrance to the Practice - just tick the items you require and drop it into the box at reception.

Find a Local Pharmacy

Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

Collecting Your Prescriptions.

 

Under normal circumstances, it takes 2 working days for prescriptions to be processed. Please see examples below.

Please do not call the Surgery to ask if your repeat prescription is ready.

If you want the flexibility to collect your medication when we are closed, please ask our dispensers about using the 24/7 prescription collection machine. When your prescription is ready to collect, you will receive a text with a unique access code. Simply enter the code into the touch screen and, if you pay for your prescriptions, use the card payment facility. Please note this cannot be used for refrigerated items, Dossett boxes or controlled drugs.

Here’s when you can expect your prescription to be available, depending on when you order:

  • Ordered by noon Monday - ready to collect from noon Wednesday

  • Ordered by noon Tuesday - ready to collect from noon Thursday

  • Ordered by noon Wednesday - ready to collect from noon Friday

  • Ordered by noon Thursday - ready to collect from noon Monday

  • Ordered by noon Friday - ready to collect from noon Tuesday

It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

Patient Information Leaflets

Dispensing Patients

If you’re a dispensing patient, meaning you get your repeat prescriptions directly from us, we recommend taking a look at the below information leaflet so that you know what to do in any scenario.

Non-Dispensing Patients

For non-dispensing patients, the process to get your prescriptions is slightly different. Take a look by clicking the button below to get all the information you’ll need.

Prescription Charges

 

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website

Common Queries

 

My medication isn’t on repeat or I only use it occasionally.

Please contact your local pharmacy or the Practice to discuss any medication that you require but cannot order.

Please ensure that you ask well in advance to make sure you don’t run out of medication. Requests can take up to 3 working days to process.

What happens if I miss my checkup?

We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.

I have a question about my prescriptions. How do I ask the Practice for information?

You can contact the Practice by calling us on 01386 761100. You can also submit an online request by clicking the button below.

I’ve requested my medication early, but it’s been rejected.

We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

I’m having problems with my medication, or have decided to stop.

Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

How much will my prescription cost?

There are standard NHS prescription charges, to find out more information about prescription charges click the button below.